Privacy Policy

This Privacy Policy sets out how QBamboo collects, uses and protects any information that you provide us with when you access our website.  It outlines what information we collect, how we may use this information in the future and the steps we take in order to keep that information secure. This policy may be revised in order to take account of new arrangements or regulations.  Changes will be published on this website and will only be applicable to information collected after the publication date.

General Information

We use your information in the normal operation of our business. We will not use your contact data to send you general marketing information.  This will only be sent to you if you specifically sign up to our marketing mailing list.  In general, we use your information to:

  • Update you on changes or progress with your account and/or order
  • Administer deliveries and/or communicate information regarding goods you have purchased.
  • Analyse data regarding our sales or access to our website
  • Improve our customer service and product offering
  • Transfer of Information

    We only transfer your data to third-parties in the following instances:

  • To courier/postal agencies to arrange safe delivery of your products
  • To our suppliers (within the EU).  This only occurs where our suppliers are delivering direct to your address, rather than via our warehouse.
  • Where we are offering products as part of an affiliate arrangement with selected partners.  These partners will all comply with the GDPR regulations and access to their Privacy Policy will be available via their website.
  • How do we keep your information safe?

    We are fully committed to keeping your information safe and secure. With this in mind we do not keep any information in paper-format (we are a paper-free office … of course). Our electronic records are all protected using the most up to date advice from security guidance. We use a secure certificate to encrypt all of your personal data when it is sent to and from the internet. This means that information you to send to us can only be seen by us and vice versa.

    And … what about those Cookies?

    Cookies are small data files which are stored on your computer, mobile phone or device.  Cookies may be placed on your device when you visit a website or open a marketing email. QBamboo uses cookies for a variety of reasons, such as to remember your preferences when you visit our site, tailor your visit or monitor traffic to enable us to improve our site. We may also set third party cookies to allow you to easily link to third parties you may be subscribed to, such as Facebook or Instagram.  We do not control these cookies and how your information may be used, so please visit the third parties’ websites for more information on these cookies.

    Have a Question?

    You may request details of personal information which we hold about you under the Data Protection Act 1998 and GDPR 2018. To obtain a copy of the personal information we hold on you, please write to:

    Data Protection Manager,
    QBamboo
    The Chapel, Kettle Lane
    Buerton
    Cheshire CW3 0BX

     

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